Counseling
Our counseling service is open to women, queer women, lesbians*, inter, non-binary, transmasculine, transfeminine as well as agender people and those who personally have experienced anti-queer violence. We also offer counseling to their caregivers, relatives and witnesses of anti-queer violence and professionals who work with queer people.
Counseling is free of charge.
Hotline
030 459 618 65
Our hotline offers straightforward, low-threshold support for people who have experienced or witnessed anti-lesbian/anti-queer violence. It is available every Saturday and Sunday, as well as on public holidays, from 5 to 7 p.m. A telephone consultation usually lasts around 10 to 20 minutes.
Our volunteer counselors are here to support you with any questions you may have about anti-lesbian/anti-queer violence.
Examples:
- You have experienced something and feel overwhelmed.
- You have experienced physical/verbal abuse and want to talk to someone about it.
- You are unsure whether you should report an incident to the police or have questions about filing a criminal complaint.
- You have experienced something and are not sure whether it constitutes anti-lesbian* or anti-queer violence.
… Or another issue related to anti-lesbian* or anti-queer violence that is on your mind.
We offer:
- Psychosocial stabilization after experiences of violence
- Resource-oriented work in cases of chronic stress due to anti-lesbian* and anti-queer violence
- Support in cases of relationship violence
- Support through crises in difficult life situations
- Advice on possible criminal charges
- Referral to other and more suitable counseling centers
We provide impartial, queer-feminist, and discrimination-sensitive counseling. Counseling is confidential, free of charge, and anonymous upon request.
Our work is guided by the following principles:
- We take you seriously and believe you.
- What happened is not your fault.
- The counseling is tailored to your personal needs.
The counselors are bound by confidentiality.
Personal Counseling
In a personal consultation, you can discuss issues relating to anti-lesbian and anti-queer violence. Our counselors will help you stabilize emotionally and, if necessary, refer you to other services. Together, we will develop strategies to help you deal with what you have experienced.
Open consultation hours:
Every Tuesday from 4 to 6 p.m. at Potsdamer Str. 139.
As our space is limited, we kindly ask you to register in advance by calling 030 215 75 54 or using the contact form.
Consultations are also possible outside these hours and by telephone by appointment. Please contact us using the contact form or call us at the office on 030 215 75 54.
Unfortunately, our premises are not barrier-free. Please contact us if you need anything for your journey or at our premises—we will try to find a solution!
Consultations can be held in spoken German and English, and an interpreter for other languages is also available on request.
Online Counseling
For some people, it is easier to seek advice online because it does not tie them to a specific time. The process of writing can also help to structure thoughts and gain distance from the experience.
Online counseling is provided via our online counseling center. When you create an account, you will have access to a password-protected area where you can send messages to our counselors. You can also view their responses there. Online counseling is anonymous and free of charge.
Messages are read and answered Monday through Thursday. If you need support on the weekend, you can reach our hotline every Saturday and Sunday between 5 and 7 p.m.
Directions to access our online portal
Create an account. Providing an email address is optional. You will receive a notification via the email address you provide when you receive a reply to your messages.
Log in.
In your personal user area, you can send emails to L-Support counselors and read their replies.
